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Terms and Conditions

Who We Are:

Biased Marine.Com is an internet retailer based in Sydney. We are a privately owned and operated company which shares no affiliation with any other retailer, manufacturer or distributor of marine products. We have over 40 years experience in the marine industry and have been operating a successful retail business for that time. We have long established business relationships with most major manufacturers and distributors which allow us to offer very low pricing and efficient order processing.

Our Business Model:

Our primary goal is to keep our overhead as low as possible while offering our customers low pricing and a large selection of products. We currently list approximately 4500 products on our website. All of our sales and service is electronic. In other words everything is handled via our website. To keep staff costs and pricing low we do not offer incoming telephone support, however if you email us via our contact form we will promptly call you back during normal business hours.

Your Personal Information:

We will never share or distribute your personal information to anybody under any circumstances. All of the information you provide to us remains privately held and secure in our files. All of our payments are processed through a direct link from our website to our payment processors. Your vital information is safe with discountmarinesupplies.com.

TERMS OF SERVICE

Pricing and Availability of Products:

Please note that prices and availability are subject to market conditions and therefore may change without notice. Certain products marked as in stock may go out of stock between the time of your order and time of shipment. In the event any item is out of stock for a period of more than 48 hours you will be notified and given the option to hold your order or cancel your order for a full refund of the products you wish to cancel. The price you pay at checkout for any item will not be subject to change and we will never bill your credit card or account for any additional amount without prior notification and approval.

Shipping:

It is our intention to ship all customer orders as quickly as possible, however conditions may exist that restrict our ability to ship orders the same day or following day. If your shipment is delayed more than 48 hours we will notify you of the delay and give you the option to hold or cancel the order. Weekends and Holidays are exceptions to our 48 hour shipping timeline. Any order placed after 2PM on Friday or the day prior to a holiday will not be subject to ship until the opening of business of the following standard business day.

Payments:

Your method of payment (credit card, debit card, PayPal) will be charged immediately upon order. If there is any delay with your shipment beyond the pre-designated 48 hours we will notify you.

Backorders:

If for any reason any product you order is placed on backorder due to stock shortage we will notify you as soon as possible within 48 hours (excluding weekends and holidays).

Returns:

We accept returns of all products within 14 days of the original purchase date. All returns must be sent back to our Sydney Agent (C/-Net & Tackle Sales, Sydney Fish Market, Bank St Pyrmont NSW 2009) and must be received in a condition we deem as resalable. Refunds will be processed on the Friday of the week after your return. All returns will be inspected by our staff and processed within 2-3 days of receipt. If there is any problem with your return we will contact you for resolution within 1 week after receipt of your return.

Typographical Errors:

Biased Marine.com makes every effort to assure our website content is accurate, however we are not responsible for typographical errors or product misrepresentations. All graphics, logos and content on Biased Marine.com is supplied by our manufacturers and/or suppliers and is verified to the best of our abilities and updated regularly. In the event of typographical errors or content errors that result in incorrect or unacceptable products ordered, we will assist with product return and replacement or refund. In the event there is a typographical error in the pricing of any item sold on our website, we reserve the right to void your order and issue a full refund prior to shipment.

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